Questions
What people ask us first
Straight answers. If yours is not here, call 0800 23 3444 and ask a person.
Questions
Getting started
What does a Be Watch system cost?
Every system is designed around the property, so we do not publish a hardware price list. After a free assessment you receive a fixed installation quote and a monthly Be Watch Care plan that covers monitoring, cloud, software and support. There is no obligation.
Do I have to buy everything at once?
No. Most customers start with cameras or access control and add monitoring, automation or workforce later. Every device we install is already part of the platform, so nothing is replaced when you expand.
Can you use the equipment I already have?
Often. We audit what you have and keep what is worth keeping. Cameras that cannot support AI detection are replaced only where it matters.
Where do you operate?
Across New Zealand. We design, install and support nationwide, and most support issues are resolved remotely the same day.
Questions
Monitoring and security
Is someone watching my cameras all the time?
No. Operators only see footage when the system raises an event on a monitored system, and every viewing is logged. That is both a privacy safeguard and the reason the service is affordable.
What happens when an alarm goes off at night?
The event is verified on live video by an operator, deterrence such as lights or live voice is used if you have chosen it, and keyholders, police or a guard are contacted according to your response plan. You receive an incident report with the footage.
What if my internet goes down?
Cameras keep recording locally, doors keep working and terminals keep clocking. Alerts and remote viewing resume when the connection returns. Monitored sites can add a mobile backup so the monitoring link never depends on broadband.
Questions
Access and workforce
Can staff use their phones instead of cards?
Yes. Mobile credentials are issued and revoked from the dashboard and work on the phone they already carry. Cards and fobs remain available.
Is camera-verified attendance legal in New Zealand?
Yes, with the right approach: notify staff, run a privacy assessment for biometrics, offer an alternative credential, set retention and let staff see their own record. We help you do all of it.
Which payroll systems do you export to?
Xero, MYOB, Employment Hero and Smartly are confirmed formats, plus CSV and API for others. The export is tested with a real pay run during setup.
Questions
Privacy and support
Who owns the footage?
You do. Footage is stored on your recorder and, for event clips, in your cloud account. We access it only to provide monitoring and support, and every access is logged.
Who do I call when something breaks?
One number: 0800 23 3444. Cameras, doors, alarm, automation and attendance are one platform with one support team, so there is no argument about whose device caused the problem.
Is Be Watch part of Be Digital?
Yes. Be Watch is a Be Digital Limited solution, alongside Be Cloud, Be Secure, Be Connect and Be AI.
Get your Be Watch assessment
Tell us what you want to protect. We will design the system.
Four quick questions, then a visit from a Be Watch consultant. Free, no obligation, and no pressure to buy more than you need.